Purchase policy

1. Ordering

• Pick the product in the app (or message PetID on Zalo before the app launches).
• Enter the recipient name, phone, address and choose the pet profile to print.
• PetID confirms the order with the total and estimated delivery time.

2. Payment

Pay by bank transfer using the reference PetID gives you in the app or on Zalo. Printing starts once payment is received. PetID will never ask for your OTP or banking password.

3. Printing and delivery

• QR collar tags and ID cards are printed from your pet's own profile.
• Any delivery fee is shown before you pay.
• You can check the item on delivery. The QR code and NFC chip are already linked to your pet's profile; test them right away.

4. Reprints

• Print errors, mistakes by PetID, or a QR code or NFC chip that doesn't work: free reprint within 7 days of delivery.
• Wrong details you provided or a design change: reprint at the printing and delivery cost.
• Lost or damaged after use: reorder in the app; the old code can be disabled for safety.

5. Product refunds

Because each item is printed for your pet, PetID refunds only when an order is cancelled before printing or PetID cannot deliver. Refunds go back to the paying account within 7 working days.

6. PetCare plan

• PetCare is billed monthly and renews until you cancel in the app.
• Cancel any time; the plan stays active until the end of the paid month and does not renew.
• At a partner clinic, the clinic sends the visit record to PetID; you only pay the share outside PetCare's support.
• Support levels and the clinic list are on the PetCare page. Details are published when the plan launches.

7. Complaints

Email hello@petid.vn or message PetID on Zalo. We reply during business hours.